We have a saying here that sums up our service philosophy. We're not in business because we're plumbers; we're in business because you have plumbing needs. Whether those needs are a stopped drain that absolutely has to be fixed before your guests arrive on Thanksgiving, plenty of hot water so that there is finally enough for your whole family to take a shower, or your plans for a new dream kitchen, we're here to make your life flow smoothly.
In fact, we take service so seriously that we've spelled out how you deserve to be treated in our comprehensive Customer Bill of Rights for you - and we hold ourselves accountable to it.
W.J. Maloney has been a family-run company since 1964, when WJ "Duke" Maloney Jr. and Mary Maloney founded it, bringing their traditional values of hard work, uncompromising craftsmanship and honest dealings. Although we've grown considerably over the last forty plus years, we still have that sense of family around here - you can see it in the way our plumbers work as teams, consulting with each other to find the best solutions. I'm proud to say I work here. Not simply because of our solid past, but also because of the energy and dedication our whole team brings to finding the best way to solve problems and take care of our customers.
When is it a tremendous advantage to have one of the Valley's foremost commercial plumbing companies as your residential plumber? The answer is, whenever knowledge of how your home is constructed is helpful in formulating the best plumbing solutions. Our construction expertise is one of the reasons that we're the plumber to call for locating and fixing slab leaks, repiping, remodeling and other major plumbing operations.
When a smiling Maloney plumber, wearing a pressed uniform with a picture ID, greets you at your door, you know instantly that this is not a normal plumbing call. All the technicians on the W.J. Maloney team are certified in the "Four C's" of service:
Clean: We are guests in your home and we treat you and your property with respect. Our technicians wear shoe covers and spread red carpets to protect your surfaces from tools and dirt. And they always carry cleaning kits. Our motto is, "Leave the work
area cleaner that we found it."
Courteous: Our technicians listen well, then explain your best options. They put their phones on vibrate so they can concentrate on your job. If you have a question about anything, from the procedure to the invoice, don't hesitate to ask. We're there to keep you informed.
Capable: Since the beginning, we've hired only the most knowledgeable, skilled plumbers in the business, provided the latest training and up-to-date equipment and given them the support they need to do their best work. That kind of know-how translates to a job done right, as quickly as possible in the most cost-effective manner.
Caring: We don't just have great plumbers; we have great plumbers that care. It shows up when we go the extra mile for you, from taking calls 24/7 to staying on the job until it's done right to making a follow-up call the next day to make certain that everything went well and is functioning perfectly.
W.J. Maloney technicians not only show up with a smile; they leave you with one.
We look forward to serving you.