Plumbing customer bill of rights


Here at Maloney Plumbing, we've always said that our word is our bond. Now we're putting that in writing for you in the following ten customer rights. This is how you can expect to be treated by our technicians when you invite us into your home. After all, we're your guests, and we never forget that.

You deserve to have your schedule respected.
We'll answer your call promptly, determine a schedule that works for you, show up on time and finish the job efficiently. If we're unavoidably delayed, we'll call to let you know ASAP.

You deserve respect for your home.
Our technicians arrive clean and leave your home clean. They wear gloves, shoe covers and bring protective red carpets and cleaning supplies. All to protect and respect your property.

You deserve to feel secure in your home.
The technician we send to your home is someone we know like family. He is drug-free, background-checked, and he will show up with a polite knock, a smile, an ID badge and uniform.

You deserve fast, fair relief in an emergency.
Call us 24/7. Our on-call technicians have their "plumbing warehouse" trucks ready to get to you fast. Nights, weekends and holidays - no overtime on Saturdays. A "show-up" fee may apply.

You deserve a human voice on the phone.
When you call Maloney from 7 a.m. to 7 p.m. you get a live, caring professional on the line. Any other time, 24/7, leave a message and we'll call you back within 15 minutes to quickly schedule your service.

You deserve to know what we'll do and what it will cost.
We give you a free estimate and a firm price - you approve it before we begin the work. Afterwards, we provide you with an invoice detailing what we did.

You deserve to be treated with care and respect.
We're not in business because we're plumbers; we're in business because you have plumbing needs. You're everything to us and we treat you accordingly.

You deserve the best technicians, tools and materials.
The technician we send to your door is a highly educated, well-trained plumber, equipped with the best tools and parts. He'll complete your job in the most efficient, effective way possible.

You deserve full satisfaction, guaranteed.
When we fix or install something, we do it to last, and we guarantee it to work as promised for one full year. Plus we warranty all plumbing devices or parts that we provide.

You deserve to have your complaint handled promptly and courteously.
Mistakes are very rare here, but we're human, and when we do make one, we hear you out, respond courteously and make it right - fast and free.

W.J. Maloney Plumbing Co., Inc.,  |  9119 North 7th Street, Phoenix, AZ 85020  |  602-944-5516
W. J. Maloney is an equal opportunity employer and gives consideration for employment to qualified applicants
without regard to race, color, religion, sex, national origin, disability or protected veteran status.