Here at Maloney Plumbing, we've always said that our word is our bond. Now we're putting that in writing for you in the following ten customer
rights. This is how you can expect to be treated by our technicians when you
invite us into your home. After all, we're your guests, and we never forget that.
We'll answer your call promptly, determine a schedule that works for you, show up on
time and finish the job efficiently. If we're unavoidably delayed, we'll call to let you know ASAP.
Our technicians arrive clean and leave your home clean. They wear gloves, shoe covers and bring protective red carpets and
cleaning supplies. All to protect and respect your property.
The technician we send to your home is someone we know like family. He is drug-free, background-checked, and he will show
up with a polite knock, a smile, an ID badge and uniform.
Call us 24/7. Our on-call technicians have their "plumbing warehouse" trucks ready to get to you fast. Nights, weekends and holidays - no overtime on Saturdays. A "show-up" fee may apply.
When you call Maloney from 7 a.m. to 7 p.m. you get a live, caring professional on the line. Any other time, 24/7, leave a
message and we'll call you back within 15 minutes to quickly schedule your service.
We give you a free estimate and a firm price - you approve it before we begin the work. Afterwards, we provide you with an invoice detailing what we did.
We're not in business because we're plumbers; we're in business because you have plumbing needs. You're everything to us
and we treat you accordingly.
The technician we send to your door is a highly educated, well-trained plumber, equipped with the best tools and parts.
He'll complete your job in the most efficient, effective way possible.
When we fix or install something, we do it to last, and we guarantee it to work as promised for one full year.
Plus we warranty all plumbing devices or parts that we provide.
Mistakes are very rare here, but we're human, and when we do make one, we hear you out, respond courteously and make it right - fast and free.